How can we help?

Help & FAQs

Getting Started

How do I create a Rocket Maids Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link  https://rocketmaids.launch27.com/login/

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Do you service my area?

By typing in your zip code when before booking, you will be able to know if we service your area or not. We currently service areas in Decatur, Madison, Huntsville and Athens.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. Please keep in mind that 1/2 bathrooms will be considered as FULL bathrooms.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies and equipment, but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer which can be chosen at the moment of booking your appointment.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Do you Move Furniture?

We would love to get every corner, and every space cleaned. Unfortunately for the safety of your furniture and and our Team, we will only move light objects that are risk free of breaking. If you would like us to clean behind or under a piece of furniture, we ask you to please move it before the crew starts their cleaning duties. If you have any questions, please Don’t hesitate to contact us.

Manage Your Account

How do I log into my account?

Simply click “Login” at the Home page or   https://rocketmaids.launch27.com/login/

How do I change my password?

You can submit a password change request on the customer login page at https://rocketmaids.launch27.com/login/

How do I reset my password?

You can submit a password change request on the customer “Login” page or at https://rocketmaids.launch27.com/login/

How do I change my address?

Log into your account at https://rocketmaids.launch27.com/login/ and update your address on file.  Your new address will automatically be noted as your default address.

How do I change my credit card?

Log into your account at https://rocketmaids.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call, chat with us or email us if there are any issues at all.

Pricing & Policies

What won’t Rocket Maids clean?

For health reasons, our Team Members will not clean blood, feces, vomit or urine from animals nor humans.  Thank you.

Pet Policy

We love animals, however; if you have any pets please make sure they are in a safe area so our Team Members can freely clean your home. Please keep in mind that our Team will not clean feces, urine, blood, vomit or take care of the cat’s litter box.

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon or gift card code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

Do you Have Insurance?

Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible.

Referral Program

GIVE $20 TO FRIENDS: GET $20 FOR YOU

Everyone love’s to get in on a great deal, and do we have one for you! When you share the cleaning benefits of Rocket Maids with your friends and family, they will receive a $20 coupon to use towards a new service, and we will send you a $20 coupon when they redeem it. We love it when you share, because we we love to share too. You can refer as many people as you like and you will receive $20 off your service for each one that signs up for at least one cleaning. Love free cleaning? Accumulate the savings toward a free cleaning!

HOW IT WORKS?

  1. Log in to your account
  2. On you home page, click “Refer friends to earn rewards”

 

3. Here you will be able to track how many rewards you have earned, redeemed and your balance.

4. Start earning rewards by sharing the referral link with your friends and family. Simply copy and paste it and share it!

5. $20 TO FRIENDS: GET $20 FOR YOU

 

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

All of our team members are interviewed and pass a nationwide detailed background check. We also check the MVR (motor vehicle records) for our drivers promoting safety among the driving community.

Will I be charged if I cancel my booking?

If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $25. If you re-book a clean with Rocket Maids then half of the cancellation fee will be applied towards your next service.

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by STRIPE and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within 24 hour  window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 24 hour window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.