How can we help?

Help & FAQs

Getting Started

How do I create a Rocket Maids Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link


Do you service my area?

By typing in your zip code when before booking, you will be able to know if we service your area or not. We currently service areas in Decatur, Madison, Huntsville and Athens.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. Please keep in mind that 1/2 bathrooms will be considered as FULL bathrooms.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies and equipment, but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer which can be chosen at the moment of booking your appointment.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Do you Move Furniture?

We would love to get every corner, and every space cleaned. Unfortunately for the safety of your furniture and and our Team, we will only move light objects that are risk free of breaking. If you would like us to clean behind or under a piece of furniture, we ask you to please move it before the crew starts their cleaning duties. If you have any questions, please Don’t hesitate to contact us.

Do you pick up my mess?

Yes, if  it’s only a few items(not more that 10 per home). We will access time management needed to pick up items like clothes, toys, etc., before they can start cleaning. Please know that at this time we will let you know and an additional $40/h will be added for the time needed to clear the area before it can be cleaned.

Manage Your Account

How do I log into my account?

Simply click “Login” at the Home page or

How do I change my password?

You can submit a password change request on the customer login page at

How do I reset my password?

You can submit a password change request on the customer “Login” page or at

How do I change my address?

Log into your account at and update your address on file.  Your new address will automatically be noted as your default address.

How do I change my credit card?

Log into your account at and update your card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call, chat with us or email us if there are any issues at all.

Pricing & Policies

What won’t Rocket Maids clean?

For health reasons, our Team Members will not clean blood, feces, vomit or urine from animals nor humans.  Thank you.

We will not wash dishes, pots, cups, etc. If the dishwasher is empty, the ladies will load the dishwasher. Because of its delicasy, Chandeliers or hanging lights might not be cleaned thoroughly or not cleaned at all.

Pet Policy

We love animals, however; if you have any pets please make sure they are in a safe area so our Team Members can freely clean your home. Please keep in mind that our Team will not clean feces, urine, blood, vomit or take care of the cat’s litter box.

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon or gift card code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

Do you Have Insurance?

Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible.

Referral Program


Everyone love’s to get in on a great deal, and do we have one for you! When you share the cleaning benefits of Rocket Maids with your friends and family, they will receive a $20 coupon to use towards a new service, and we will send you a $20 coupon when they redeem it. We love it when you share, because we we love to share too. You can refer as many people as you like and you will receive $20 off your service for each one that signs up for at least one cleaning. Love free cleaning? Accumulate the savings toward a free cleaning!


  1. Log in to your account
  2. On you home page, click “Refer friends to earn rewards”


3. Here you will be able to track how many rewards you have earned, redeemed and your balance.

4. Start earning rewards by sharing the referral link with your friends and family. Simply copy and paste it and share it!



Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What if I skip a service?

Rocket Maids has no contracts, nor agreements, meaning you can cancel or skip a service anytime. Please know, that our system will allow  a service to be skipped with no penalty the following way.

Monthly: No skip per month,  the system will charge regular price (no discount).

Bi weekly: 1 skip only per month, after that the system will charge regular price (no discount). Cannot be consecutive months.

Weekly: 1 skip only per month, after that the system will charge regular price (no discount). Cannot be consecutive months.

Frequency of Service

Please note that our pricing is per each time we clean your home.

Hourly Cleaning

Hourly cleanings are for clients who have special cleaning requests or have homes over 5000 sq. ft.

You can give us your customized cleaning list at checkout under the “Anything else your cleaner should know?” or we will use the “What We Clean” list to the right.

Hourly cleanings are charged at $43 an hour on a per-employee basis. The prices below are estimates only and vary greatly from home to home based on conditions. Teams are typically 2 employees  (team of 2 = $43 1/2 hour, team of 2 = $86 for 1 hour)

Master bathroom:  about 40 to 60 minutes 1 employee

Master Bedroom: about 40 minutes 1 employee

Kitchen: about 40-60 minutes 1 employee

Standard Bathroom 30-40 minutes 1 employee


Trust & Safety

Can I trust my cleaning professional?

All of our team members are interviewed and pass a nationwide detailed background check. We also check the MVR (motor vehicle records) for our drivers promoting safety among the driving community.

Will I be charged if I cancel my booking?

If you cancel your clean after 5pm on the day before your appointment  or same day scheduled time, we have to charge you a cancellation fee of $25. Your time is valuable, and so is ours. We commit with the time slot we gave you putting aside other booking appointments. on the day before your appointment. If you Cancel the same day of the booking 50% of the service will charged.

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by STRIPE and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within 24 hour  window except weekends and holidays). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 24 hour window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.